Receptionist • Call Log

Call Log stores inbound and outbound call records with context for follow-up and escalation. Receptionist should record purpose, timing, and key details consistently so callback and escalation trails remain clear.

1. Record call type and purpose with contact/time details.
2. Save call log with clear context for follow-up.
3. Link follow-up action where required.
4. Update outcome after callback or escalation closure.