Parent • Feedback

Feedback is the formal ticket-like communication channel where parents submit categorized concerns and continue thread replies with admin-side visibility. It supports a structured lifecycle (New, In Review, Resolved) and should be used when an issue needs traceability, follow-up, and status clarity. Parents should prefer this flow for non-urgent but important issues that require documented handling.

1. Open feedback and create a categorized message with clear context.
2. Monitor submission status in feedback list.
3. Open detail thread and send follow-up replies.
4. Close only after status reaches resolved with clear outcome.